If your answer is YES. I also encountered this problem today just 15 minutes ago.
What do you need to do?
1. Remember my recent blog about " How to apply for EACCREG/ESALES account? "
" Be sure that you take note of the following information especially your security question and answer because this is the only way you can retrieve your account just in case you forgot your password or else you account will be lock. If your username has been locked. The only way you can retrieve your account is by your security question and answer. Failed to remember? You need to create new username and password.
One more thing, eaccreg/esales changes password every three (3) months. Better to take note all your passwords because eaccreg/esales "will not require you to repeat or used password". They must be unique every time they will ask you to change your password."
2. If you already know or remember your security question and answer. Go to EACCREG website and click Forgot Password.
3. EACCREG will ask for your username. Encode your username then click submit.
4. On this part, your selected security question will prompt, you need to supply the correct security answer. Keep in mind that almost everything in EACCREG is key sensitive very sensitive.
5. You will receive an email from EACCREG that your password has been reset. They will give you a temporary password that will be use to access your account partially. Once logged in, you will be re-encode your temporary password and your new password.
6. The End.Your account has been retrieved.
NOTE: That new password will be your new and present password. You need to wait another three (3) months before it will require you to change your password again.